A company’s culture sets the tone for everything. Creating an experience that customers AND employees love is the building block for company success.
Whether you operate a small business or are a part of a 200 person ensemble, here some useful apps that will keep you organized and prepared every day.
Establish WOW experiences with these four advantages.
Integrate social media into all three phases of your trade show strategy. At trade shows, there are hundreds of other companies competing for your audience’s attention. You hand out flyers, talk about your products & services, and raffle off promotional items. But are you utilizing social media to your full potential?
Most marketers believe that the Customer Experience will be the primary driver of brand equity by 2020, if not sooner. Despite the shift to data-driven and automated marketing tactics, marketing leaders are not forgetting that most customers still want a personalized – albeit customized – experience. Even with the shift toward automation, something as simple as a phone call can make a big difference in the customer’s attitude toward your company. Here are three ways to engage your customers via a Customer Contact Center.
Don’t ignore marketing because you think it’s time-consuming and expensive – you actually can’t afford not to market your business, product or service. Here a few ways to kick-start your marketing plan with a little time and a relatively small investment
Training your staff to deliver excellent customer service is no easy task, but it’s a necessary one. We’ve got some helpful hints for you to make your staff customer service experts.