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As promised, 4 cons that businesses are experiencing with chatbots. Limited Responses Although using chatbots may provide faster customer service overall, they aren’t perfect. Simple ones may have only limited responses for customers. Therefore, not all customers will get the answers they are searching for. Customers Could Become Frustrated Because many chatbots work from a … Continue reading To Bot or Not to Bot (Part 2, Cons)
4 Pros businesses are experiencing with chatbots. There’s no doubt that chatbots are all the rage! From kids asking those glowing hockey pucks to play their favorite song to that customer service dialogue box that pops up while you’re browsing on car dealership websites. They’re everywhere! But should your own business get “botty?” Here … Continue reading To Bot or Not to Bot (Part 1, Pros)
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