To Bot or Not to Bot (Part 2, Cons)

As promised, 4 cons that businesses are experiencing with chatbots. Limited Responses  Although using chatbots may provide faster customer service overall, they aren’t perfect. Simple ones may have only limited responses for customers. Therefore, not all customers will get the answers they are searching for.   Customers Could Become Frustrated Because many chatbots work from a … Continue reading To Bot or Not to Bot (Part 2, Cons)